RESUME
PERSONAL PROFILE
Innovative consultant with excellent sales and management skills alongside a strong customer focus. Over ten years' international experience in retail, design, and customer care. Skilful at carrying out a wide variety of projects with exceptional time management and a sales-driven mindset.
EDUCATION
Master of Science Textile Products
2010 – 2013
University of Applied Sciences Niederrhein, Germany
Management, textile technology, collection design and product design.
Bachelor of Arts Textile Design
2006 – 2010
University of Applied Sciences Hof, Germany
Product design (print, weave & knit), design
theory, art history
PROFESSIONAL EXPERIENCE
06/2024 – present
Sales & Style Consultant Russells Curtains and Blinds, Auckland, NZ
Window Furnishings - Curtains, Blinds and Shutters
M&Q – Product Knowledge – Home Visits – Self Management
• engaging with customers to understand needs
• addressing concerns and enhancing client experience
• preparing estimates and contracts
• fostering loyalty and driving sales
• first contact for customers and on-site visits
• overseeing website and social media presence
• marketing material and essentials
08/2023 – 05/2024
06/2023 – 07/2023
Integrity Selling Course Integrity Solutions Australasia
Sales Training Course
Sale Values – Customer Loyalty – Sales Process
• successful completion of value driven sales course
• impactful client communication training
• customer needs and concerns strategies
• objection handling and ethical closing techniques
Project Consultant Henry Brown & Co. Ltd., Auckland, NZ
Registered Builder - Residential Renovations and New Builds
CRM – Project Consulting – Estimates – Online Presence
• engaging with customers to understand needs
• addressing concerns and enhancing client experience
• preparing estimates and contracts
• fostering loyalty and driving sales
• first contact for customers and on-site visits
• overseeing website and social media presence
• marketing material and essentials
03/2022 – 05/2023
04/2020 – 03/2022
03/2019 – 04/2020
Sales Consultant Harvey Furnishings, Auckland, NZ
Window Furnishings - Curtains, Blinds and Shutters
M&Q – Product Knowledge – Home Visits – Self Management
• reaching and outperforming sales targets
• in-house consultations with product presentation
• building and maintain relationships with clients
• accuracy in measuring, data input and quotation
• competency in self-management and critiquing work
• offering friendly services and great product knowledge
• managing all paperwork relating to a sales
Digital Designer Pro Graphix (former Stahls Graphix), Auckland, NZ
Branded Garment Strategies
Digital Design - Heat Vinyl Transfer – Screen Printing – Quality Check
• reworking custom made graphics for textile branding
• creating mock ups and designing placements for a wide range of apparel and accessories
• supervising products from start to finish
• operating an industrial printer
• quality check
• meeting deadlines in a fast pace environment
Retail Manager Shut The Front Door, Auckland, NZ
Homeware, Fashion, Kids Toys, Gift and Furniture Store
Visual Merchandise - Team Leader - Customer Service
• recruiting, training, supervising and appraising staff
• roaster planning, banking, supervising
• dealing with customer queries and complaints
• overseeing pricing and stock control
• visual merchandising
11/2018 – 03/2019
Assistant Manager Stitch and Bitch, Auckland, NZ
Yarn and Knitt Store
Graphic Design - Marketing Collateral - Management
• creating marketing materials
• promoting social media appearance
• customer service and sales
• liaising with suppliers
• stock control, pay outs and orders
09/2017 – 02/2018
10/2013 – 04/2016
Designer (maternity leave replacement) Zest Products, Auckland, NZ
Homeware, Kids Toys and Gift Products
Junior Textile Designer CASAMODA, Oldenburg, Germany
Men’s Apparel
Print/Weave Design – Sample/Bulk Order - Quality Check
• designing all over prints for men’s apparel
• creating fabric weaves with CAD weaving Software
• 12 collections a year
• creating product sheets for supplier with specifications, colours and technical details
• intensive communication with international suppliers
• quality check of sample orders
• international business trips to identify and understand latest and upcoming trends relevant for targeting costumer
• working attentively with the buying team to support suppliers and control the quality of the bulk orders
• constant contact with the sales team to gain information on recent sales to update successful and failing items, further
more, to get feedback on customer needs
• operating closely with other units in the company, e.g. garment technicians and knitwear design team
• creating design, fabric and collection boards
Graphic Design – Marketing Collateral – Photography/Retouch
• surface design of homeware products
• designing placement prints for a variety of products
• product photography and clear cutting
• graphic design and marketing materials
• creating product sheets for supplier with specifications, colours and technical details
ADDITIONAL SKILLS
Languages
Computer skills
HOBBIES
German: native tongue
English: business fluent
Adobe Illustrator, Adobe Photoshop, Adobe Lightroom
Corel Draw, Corel Photopaint
Mac OS X
MS-Office
Vend - POS-System
Cin7
Scuba diving – PADI Divemaster
Photography, Travel, Upcycling
Gymnastics